Return Conditions

• Customers are entitled to request a return of an unactivated digital key/code within 14 days of purchase.
• Returns will only be accepted if the digital key has not been activated and remains in the same condition as it was delivered to the customer.
• To initiate a return process, the customer must provide proof that the key has not been activated, including but not limited to, screenshots or activation system logs.
• Please note that payment processing fees are non-refundable. These fees are charged by our payment provider and cannot be refunded, even in the case of a return or cancellation, due to administrative costs incurred.

Return Procedure

• Initiating a Return: To request a return, the customer must contact our support service via email support@playnate.com within 14 days from the date of purchase.
• Providing Proof: The customer is required to provide necessary proof of the key's unactivated status in accordance with our requirements.
• Request Review: We will review your request and the provided evidence. If the return request is approved for eligible products, the refund process will be initiated.