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How do i receive my game key?

After purchase, the game key will be sent to your registered email address. Please ensure your email is correct at checkout.

What is a Digital Game Key?

A digital game key is a unique code used to activate and download a game on various platforms like Steam, Origin, Xbox and etc. It provides a legal and secure way to enjoy your favorite games.

What Payment Methods Are Accepted?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment services.

Is My Payment Information Safe?

Absolutely. We use encrypted SSL security to ensure that your payment information is fully protected.

The key I received doesn't work. What should I do?

If your key isn't working, please contact our support team with your order details. We will investigate and resolve the issue promptly.

Do you offer refunds?

Refunds are issued on a case-by-case basis. If you encounter issues, please contact our support team for assistance.

Are these keys region locked?

Some keys may have regional restrictions. Please check the product's description or product's name for any specific region lock information before purchasing.

How do I redeem my game or software key?

Instructions for redeeming your key are provided on the product page and in the email sent post-purchase. Each platform (Steam, Xbox, etc.) has a different process.

Can I Gift a Game Key?

Yes, you can gift game keys. Just forward the key to the recipient, or enter their email at checkout.

How do I contact support?

I bought a product with wrong platform/region

If you've accidentally purchased the wrong region or platform for a product, it's important to understand that refunds might not be possible once the key has been sent. Once the key is visible, it's typically considered used or activated, making it harder to obtain a refund.

To prevent such issues, it's essential to carefully check the product details before making a purchase at PlayNate. Pay close attention to the region compatibility (e.g., NA, EU) and ensure it aligns with your intended platform (e.g., PC, Xbox, PlayStation). This information is typically available in the product description or specifications.